Sales Associate - Accessories UK

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

Reporting to the Senior Manager of Sales, the Sales Associate plays a crucial role in driving ongoing commercial success for our accessory brands. Their primary responsibility involves supporting the Sales Manager in implementing the wholesale strategy for accessories throughout Europe, spanning all brands and categories. This role encompasses meticulous administration and coordination to guarantee 100% accuracy and compliance with documentation, data input into systems, and the maintenance of internal information. The Sales Associate is entrusted with ensuring that the department consistently achieves excellence and exemplifies best-in-class customer service for both internal and external stakeholders

ROLES & RESPONSIBILITIES

• Sales Administration to support the accessory business overall
• Administering the account creation and onboarding process, ensuring all customer details are captured, working collaboratively with other functions of the business, i.e., finance and operations.
• Support the sales team and customers by answering questions, dealing with enquiries, taking orders, handling shipping and stock availability, entering and editing orders to meet customer needs.
• Using judgement and the brand/divisional sign-off matrix to make sound decisions.
• Monitoring stock levels, pushing forward orders and seeking in season opportunities.
• Owning sample management, image requests, PO management, product data, training packs and other assets needed for successful customer launch instore and on-line.
• Coordinating the seasonal buy analysis and forecast sheets, working with National account managers and DTC Manager to deliver buy to budget.
• Receiving, opening, and sorting, arranging, and presenting collection during seasonal product launches to customers either virtually or in person (with or without National account manager).
• Product development to support customer sales.
• Interact regularly with Operations, Planning, and the Distribution Centre to resolve shipping, track shortages, and delays to supply, communicating to the customer where required to handle and escalate questions or problems.              
• Develop and maintain a professional relationship with assigned accounts.
• Work in a team environment, with the ability to remain agile to meet tight deadlines.

• Exceptional excel skills and attention to detail, with the ability to handle huge volumes of data
• Incredible communication skills, both verbal and written
• Self-motivation and pro-activity with the ability to identify and capitalize on opportunities
• Flexibility with a ‘can-do’ attitude and mindset
• Whilst experience in a sales or administration environment is not a pre-requisite, it would be beneficial

VALUES:

We at Centric Brands are proudly committed to our guiding principles: The 4C’s and aim to attract and retain employees who truly live and breathe these in in their everyday life at Centric Brands

• We Are Brand Centric:As creative, multi-faceted experts, we are committed to protecting our brands’ DNA by generating long-term value for our strategic business partners and licensors.
• We Are Business Centric:As leaders in operational excellence, we have created the foundation for a transformational organization — the platform that enables superior end-to-end agility.
• We Are Customer Centric:Consumer-driven, we deliver unparalleled customer solutions that
  generate remarkable performance and exceptional experiences.
• We Are People Centric:Renowned in talent management, we are a dynamic, transparent, and unified culture. We have created a place where people love to work and contribute their best.

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