Customer Service Coordinator

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty.  Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box.  Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

As one of the world’s premier lifestyle brand collectives, we want to ensure that warehouses, factories, retail outlets and on-line retailers all over the world have what they need, when they need it. You’ll be part of a team that leverages leading-edge technology – and innovative solutions – to deliver goods and materials on time, on schedule and in great condition. It’s a career path the offers non-stop challenges and endless variety – along with the opportunity to learn the business from the best

The day-to-day role of the Coordinator, Customer Service consists of allocating multiple product categories to retail stores, while working with the planning/sales team to ensure that each location has the right product at the right time.  Additionally, the Coordinator, Customer Service will be responsible for helping complete various projects within our Supply Chain Operation division.

• Manage purchase orders from initial bulk allocation through end of life cycle of merchandise, including daily review, maintenance and release of sales orders, follow thru with shipments and reverse logistics.
• Help to track production thru receipt in distribution center.
• Create and manage work order process to ensure customer floor ready requirements, as well as, overall retail compliance is met.
• Review orders on an exception basis from all product flow streams daily and modify as necessary.
• Ensure all electronic transactions (EDI) are sent and/or received.
• Review daily shipments to ensure proper invoicing.
• Communicate daily with Order Management Manager, as well as Sales & Warehouse counterparts to review customer delivery issues.
• Review Operational chargebacks with Compliance team.
• Manage overall system data integrity with main focus on sales orders.

• Bachelor’s degree preferred.
• Allocation experience a plus (preferably in the Apparel/Accessories/Footwear Industry).
• Proficient in Microsoft Office (Word, Excel and Outlook).
• Some EDI and ERP Software experience, preferably SAP, is a plus.
• Working knowledge of retail math.
• Ability to foster effective teamwork.
• Good communication with business teams.
• Detail oriented.
• Ability to learn difficult concepts quickly while offering creative solutions to problem solving.
• Ability to multi-task in a fast paced and dynamic environment.
• Excellent time management skills.
• Ability to set priorities effectively. 

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range at the time of employment. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonus and other Centric Brands sponsored benefit programs.

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer

Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.

#LI-KW1

#LI-Hybrid  #LI-HR1