Director, Operations

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

Operations/Supply Chain

As one of the world’s premier lifestyle brand collectives, we want to ensure that warehouses, factories, retail outlets and on-line retailers all over the world have what they need, when they need it. You’ll be part of a team that leverages leading-edge technology – and innovative solutions – to deliver goods and materials on time, on schedule and in great condition. It’s a career path the offers non-stop challenges and endless variety – along with the opportunity to learn the business from the best.

Centric Brands is looking for a dynamic, creative, and resourceful Director of Operations to join its team. This individual must be a self-starter and team player who takes initiative, thrives in a fast-paced environment, and is excited about joining a team on a journey to accelerate transformation across Centric Brands.

The Director of Operations will oversee 3PL network partners on the East Coast to ensure they meet objectives tied to SLA’s – On time shipping, fill rate and quality - reflected in chargeback ratios. The Director of Operations is hands on and will be expected to visit multiple sites weekly as directed by the Senior Director of East Coast Distribution.

Essential Duties and Responsibilities:

• Manages a range of tasks to support processes as defined by the Distribution Leadership Team on a daily/monthly and quarterly basis:
  • Manage Day to Day operations of the 3^rdParty network to ensure alignment
  • Daily Review OORs and inventory records
• Ensure DC’s are aligned with resource to exceed established KPI’s
  • Monthly forecasting and performance reviews
  • Monthly review of costs, DC and Freight
• Identify areas of opportunity within the supply chain to reduce cost while improving service
• Monitor outbound shipping requirements and freight
  • Quarterly business reviews with internal and external partners
• Must be able to effectively interact with a varied group of peers and third-party partners, to instill collaboration towards process improvements and cost reduction targets.
• Applies knowledge of DC work area processes and procedures to determine best approaches for problem resolution.
• Ensures all objectives and service requirements are being met.
• Utilizes SAP and Excel to run reports and perform analysis
• Proactively identifies areas of risk, aggressively questioning potential problems and situations.
• Work with Chargeback team to ensure root cause of issue is addressed
• Responds promptly and consistently to changing customer needs and circumstances.
• Conducts weekly meetings with 3PL counterparts. Providing updates on inbound deliveries, sales forecast. Review of SLA’s and chargebacks.
• Such other projects and tasks as directed by the VP of Logistics including, but not limited to:
• Participate in 3^rdParty Startups, temp DC’s and alternative modes of distribution to ensure success
  • Product transfers
  • New customer on boarding and implementation
  • Supply procurement

• 5-10 years of relevant experience managing distribution center operations.
• 3PL experience a plus
• Apparel and Accessories distribution experience is required
• Ability to work with 3^rdparty providers to ensure accurate and efficient inventory counts. 
• Must be able to professionally interact with senior level Centric management teams as well as third party service providers.
• Requires sound oral and written communication skills.
• Must have strong working knowledge to present solutions to process flow problems.
• Must be able to work independently and in a team environment as assigned.
• Able to maintain a positive, professional, and constructive tone with team members and management.

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer

Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.

LI-Hybrid

#LI-KG1