Senior Manager, E-Commerce

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty.  Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box.  Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

eCommerce

At Centric Brands, non-stop innovation drives our success every day. Our e-comm team works to develop and implement a full range of eCommerce growth strategies across the Centric Brands platform, from owned and branded eCommerce sites like Joe’s, Hudson, Robert Graham and Herve Leger, to major retail names such as Amazon. You’ll be part of a team challenged to build a robust eCommerce presence and achieve long-term growth goals for one of the world’s premier lifestyle brand collectives.

The Senior Manager, Ecommerce will be responsible for developing and executing digital commerce strategies that accelerate revenue growth and enhance the functionality, usability, and performance of two high-profile fashion websites. Key duties include site operations, technology optimizations, online merchandising, promotions and producing and presenting executive reports that drive high-level decision-making. The ideal candidate will be a dynamic professional with a deep understanding of ecommerce platforms and a proven track record of driving online sales and best-in-class user experiences. In addition, the ideal candidate is strategic, detail- and results-oriented and a proactive collaborator with strong analytical and problem-solving skills.  

Essential Duties and Responsibilities

• Manage ecommerce operations, merchandising and site development for two premium fashion ecommerce websites, ensuring seamless user experience and maximum conversion potential
• Develop and execute comprehensive digital commerce strategies aligned with brand objectives and market trends
• Plan product/collection strategy, promotions and digital content and product launch calendars in collaboration with planning, sales, marketing, creative and CRM partners

• Foster strong inter-departmental relationships to drive efficiency and performance

• Forecast sales and manage inventory to ensure alignment with demand, collaborating closely with planning, marketing and sales
• Serve as the point person and liaison for engineering/development team on all functional issues related to sites; collaborate with development team to design and implement site roadmap and feature enhancements
• Manage platform integrations and ensure smooth technical operations across multiple ecommerce channels
• Review and test new development implementations to ensure positive user experiences on various devices and browsers
• Manage relationships with third-party platform partners
• Oversee complete product lifecycle management, including:
  • Product uploads and catalog management
  • Product Detail Page (PDP) creation and optimization
  • Ensuring accuracy of product information, pricing and imagery
• Monitor, analyze and optimize digital commerce performance, site traffic and customer behavior with a focus on increasing conversion rate, AOV, orders, UPT and overall sales; create and maintain daily operational reports tracking key performance indicators (KPIs)
• Support customer service on ticket escalations
• Responsible for optimizations to navigation, collections, search and homepage
• Closely monitor return rates and review feedback, identifying key trends to make website enhancements and operational efficiencies in collaboration with design, merch and product development
• Oversee and execute strategic site A/B tests to improve KPIs, revenue, and overall customer experience with focus on digital merchandising, personalization and conversion optimization

• Partner with CRM to leverage customer insights and segmentation, optimizing digital commerce strategies based on data-driven learnings

• Bachelor’s degree in business, marketing, communications or related field
• 5-7 years of proven experience in ecommerce management, specifically in fashion or luxury retail
• Solid understanding of ecommerce business operations with mix of merchandising, creative, technical, analytical and sales knowledge
• Expert-level knowledge of ecommerce platform Shopify as well as experience with Google Analytics or similar; experience with SAP, NuOrder, Teamwork, and 42 Technologies preferred
• Strong understanding of digital commerce technology and emerging trends
• Proven experience managing cross-functional partnerships
• Advanced analytical skills with proficiency in data visualization and reporting tools
• Ability to manage multiple complex projects simultaneously
• Strong understanding of digital user experience and digital analytics
• Experience managing vendor and agency relationships
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• High attention to detail

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.

Salary Range: $95,200 - $125,000

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range at the time of employment. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonus and other Centric Brands sponsored benefit programs.

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer

Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.

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