Analyst, Desktop Support

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

The Desktop Support Analyst’s role is to support and maintain organizational computer systems, desktops, and peripherals.  That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and software while ensuring optimal workstation performance.  The Desktop Support Analyst will troubleshoot problems in-person in our LA office or remote support in a timely and accurate manner, and will be responsible for providing support for corporate users and retail stores.

Responsibilities:

• Typical hours are 7 am to 4 pm PT, M-F
• Adhere to established IT department and company policies and procedures
• Incident Management – creating, updating, and resolving work orders from a ticketing system
• Asset Management – tagging, tracking, and control of computer hardware, software, and peripherals
• Train and mentor less experienced support analysts on all responsibilities, procedures and processes as required
• Create knowledge base articles and documentation on solutions provided to resolve issues for users.
• Work closely and assist other IT support teams as needed
• Assist in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards. May be required to research tools and processes technologies, including identifying, testing, and proposing the incorporation of new technologies to streamline operations
• Continually stay up to date with PC and Mac technologies
• Setup and support video conferences for users
• Support multi-function printers, scanners, mobile phones, iPads, tablets, and other IT peripherals
• Occasional travel to local offices, retail stores and warehouses as the business requires
• Work with third party companies to integrate systems/applications and hardware for new products or upgrades
• Perform or assist in miscellaneous department admin, support functions or projects as needed; i.e. new openings, upgrades, extended hours coverage, etc.

• Advanced knowledge of desktop and laptop hardware – Mac and PC
• Advanced knowledge of Mac and Windows operating systems
• Experience troubleshooting VPN connectivity issues
• Experience supporting mobile devices – iPhones and Androids
• Experience supporting network multi-function printers
• Experience supporting retail stores is a plus
• Proficient understanding of Network technologies
• Knowledge of remote support through Microsoft Intune and JAMF
• Working knowledge of the following client technologies:
• Microsoft Teams and Office 365 Apps
• Adobe Creative Cloud
• SAP
• PLM
• AS/400

Qualifications

• Associate Degree in Information Technology, Computer Science, or equivalent work experience
• One to three years’ experience working in desktop support role required
• Strong verbal and written communication skills
• Customer-service oriented
• Excellent organizational skills with emphasis on detail and follow-through
• Excellent decision making and problem-solving skills
• Ability to effectively deliver services in a high volume, team environment
• Experience in hardware and software installation, configuration, maintenance, and troubleshooting required
• ITIL, Microsoft, or Apple support certifications are a plus

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.

Salary Range: $70,000 - $80,000

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range at the time of employment. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonus and other Centric Brands sponsored benefit programs.

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer

Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.

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