Coordinator, Sales Operations

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Our portfolio includes over 100 owned and licensed brands including; Calvin Klein®, Tommy Hilfiger®, Under Armour®, Joe’s Jeans®, Kate Spade®, Timberland®, Disney®, Marvel®, Nickelodeon®, Zac Posen®, Hudson®, Robert Graham®, and Taste Beauty®.   

Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box.  Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

• Responds to all customer questions via telephone and written correspondence regarding shipping, orders and delivery
• Pays strong attention to detail, accurately enters data and resolves all customer issues and questions regarding all orders.
• Develops and maintains positive customer relations and coordinates with various departments both internally and externally to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address all customer needs, oversold,  late delivery, images, and setup sheets for specific accounts where required
• Provides all internal and external customers with requested information and maintains proper backup information.
• Must have a positive, dynamic attitude and the ability to interact professionally with others.
• Must build excellent relationships with accounts and have the ability to multi-task.
• Must have the ability to gather and assess information in a fast-paced, highly demanding deadline-oriented environment.
• Work with house sales representatives to ensure proper sales order management and order creation, and sample requirements
• Report and analyze delivery and order fulfillment issues to sales and buying teams.
• Oversee implementation of compliance standards and maintain/build relationships with the customer’s compliance department.
• Lead new vendor set up process, following up with customer operations, legal, and accounts as needed to finalize and ensure timely set up.
• Assist with general day to day duties including ad hoc reporting from SAP and daily customer requests/support and statuses
• Partner with internal customers and colleagues including Production, Operations, Imports, and Shipping to ensure timely delivery of goods
• Track and update regularly the status of POs, shipments, inventories and ATS; accept, input, track and follow-up on orders in the system
• Coordinate preparation of showroom for market; track and manage current and past season samples

• Excellent organizational skills and the ability to multi-task.
• Exceptional verbal and written communication skills.
• Extremely strong attention to detail.
• Self-Starter with excellent interpersonal and communication skills.
• Highly developed sense of integrity and commitment to outstanding customer satisfaction.  
• Self-Motivated and willing to think outside the box and strive for excellence.
• Proficient in Excel and familiarity with SAP is a plus
• Strong communication skills, including active listening.
• Basic written communication skills to record client activity in our database.
• EDI experience a plus.     
• Superior organizational skills and excellent communication skills; team oriented and outgoing
• Ability to multi-task and meet deadlines; highly detail oriented and meticulous with a sense of urgency.
• Bachelor’s Degree preferred

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.

Salary Range: $60,000 - 65,000

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range at the time of employment. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonus and other Centric Brands sponsored benefit programs.

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer

Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.

Centric Brands Inc. is an Equal Opportunity Employer

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