Customer Care Representative

Inspiring brand “Collectors” since 2001, Robert Graham is well known for offering #WearableArt that makes a statement. Centered around our motto, “Be the Shout, Not the Echo”, our Collectors can tune up or down the color and details, for a custom expression of their individual style.

Robert Graham is at the forefront of design innovation defined by expert craftsmanship and exquisite attention-to-detail including intricately mixed fabrics, trims, embroidery, and one-of-a-kind original prints.

With a full head-to-toe wardrobe in mind, we push ourselves to redefine menswear across button downs, blazers, graphic t-shirts, premium denim, leather goods and more. We also continue to expand our Women’s Collection by chic tops, dresses, jackets, accessories and more.

Come see what’s in store or, learn more at Robertgraham.us and @robertgrahamnyc

Customer Service

Resilient, tenacious, upbeat and resourceful, our customer service professionals are the voice of Centric Brands for our customers, clients and vendors. Whatever the need, they go the extra mile every day to deliver incredible experiences, provide solutions and burnish our reputation for excellence. If you’re a good problem-solver with exceptional people skills, we invite you to explore this opportunity to join one of the world’s premier lifestyle brand collectives, a company with the size, scope and opportunities to take your career to a whole new level.

As a Customer Care Representative, you will be responsible for delivering outstanding service to our customers across multiple channels including email, chat, phone, and social media. You’ll help resolve inquiries, provide product information, and ensure every customer interaction reflects our brand values of style, inclusivity, and care.

Responsibilities:

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Provide accurate information about products, sizing, availability, shipping, returns, and promotions.
• Resolve customer issues efficiently and empathetically, ensuring a positive experience.
• Address customer concerns and resolve issues promptly, striving for first-contact resolution whenever possible.
• Maintain a deep understanding of products and services to provide accurate information and recommendations to customers.
• Build long-term relationships with high-value customers through personalized clientele strategies, including proactive outreach, styling suggestions, and exclusive service.
• Collaborate with other team members to optimize the omni-channel/e-commerce platform, streamline processes, and improve customer satisfaction.
• Identify trends in customer feedback and suggest improvements to processes or products.
• Uphold company policies and procedures regarding customer interactions, privacy, and security.
• Stay updated on industry trends, e-commerce best practices, and customer service techniques to enhance job performance.

• 1–2 years of customer service experience, preferably in fashion, retail, or e-commerce.
• Experience with clienteling or personalized customer engagement is a strong plus.
• Prior experience in e-commerce operations, customer service, retail or online sales, familiarity with customer relationship management (CRM) systems, and knowledge of digital marketing principles are advantageous.
• Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Skilled at toggling between multiple brands while understanding distinct customer bases.
• Tech-savvy with proficiency in using Excel and customer service platforms (e.g., Zendesk, Gorgias, Salesforce).
• Detail-oriented with a focus on accuracy in order processing and data entry.
• Ability to work independently as well as collaboratively in a team environment.
• Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.

Salary Range: $50,000 - $60,000

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range at the time of employment. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonus and other Centric Brands sponsored benefit programs.

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer

Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.

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