Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.
As one of the world’s premier lifestyle brand collectives, we want to ensure that warehouses, factories, retail outlets and on-line retailers all over the world have what they need, when they need it. You’ll be part of a team that leverages leading-edge technology – and innovative solutions – to deliver goods and materials on time, on schedule and in great condition. It’s a career path the offers non-stop challenges and endless variety – along with the opportunity to learn the business from the best
The day-to-day role of the Allocator / Coordinator, Customer Service consists of allocating multiple product categories to retail stores while working closely with the Order Management and Supply Chain teams to ensure each location has the right product at the right time. This role supports daily operational execution and involves regular on-site collaboration to enable real-time coordination, immediate issue resolution, and frequent verification of information. Additionally, the Coordinator, Customer Service will be responsible for helping complete various projects within our Supply Chain Operations division.
Manage purchase orders from initial bulk allocation through the end of the merchandise life cycle, including daily review, maintenance, and release of sales orders, shipment follow-up, and reverse logistics.
Track production through receipt in the distribution center, coordinating in real time with operational partners to address issues as they arise.
Create and manage the work order process to ensure customer floor-ready requirements and overall retail compliance are met.
Review orders daily on an exception basis across all product flow streams and modify as necessary.
Ensure all electronic transactions (EDI) are sent and/or received, with immediate follow-up on errors or delays.
Review daily shipments to ensure proper invoicing and frequent verification of order accuracy.
Communicate daily with the Order Management Manager and warehouse counterparts to review customer delivery issues, including participation in in-person operational discussions.
Review operational chargebacks with the Compliance team.
Manage overall system data integrity, with a primary focus on sales orders.
Bachelor’s degree preferred.
Allocation experience a plus (preferably in the Apparel, Accessories, or Footwear industry).
Proficient in Microsoft Office (Word, Excel, Outlook).
Some EDI and ERP software experience, preferably SAP, is a plus.
Ability to foster effective teamwork through in-person collaboration.
Strong communication skills.
Detail-oriented.
Ability to learn complex concepts quickly and provide creative problem-solving solutions.
Ability to multitask in a fast-paced, dynamic environment.
Excellent time management skills.
Ability to set priorities effectively.
In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401 (k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.
Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.
Centric Brands is an Equal Opportunity Employer
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