The Sales Associate Stylist is responsible for partnering with the Store Manager and Assistant Manager to work with the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. Specific responsibilities of the Sales Associate Stylist position include but are not limited to:
Sales Generation
- Consistently works with team to ensure achievement of individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Executes daily activities of the sales team.
- Ensures compliance with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model by consistently exhibiting best practices with regards to customer service and sales generation.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Fosters open communications to support daily initiatives, operational efficiencies and training needs
